Customer Service Supervisor - Order Fulfillment

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in life sciences, medical diagnostics, dental, environmental, and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and the Danaher Business System (DBS), our competitive advantage. At Danaher, you can build a career unlike any other company. Our brands offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS shapes strategy, focuses execution, aligns our people, and creates value for customers and shareholders. Come join our winning team.

• Oversee daily operations within the Customer Service division, ensuring optimal performance and efficiency.
• Provide leadership and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment.
• Maintain customers’ profiles and related documents.
• Continuously evaluate and refine operational processes to enhance efficiency and effectiveness.
• Collaborate closely with the Commercial, Operations, and other departments to facilitate growth and ongoing improvement initiatives.
• Contribute to the accuracy of commercial forecasts by regularly providing informed estimates.
• Undertake additional responsibilities as needed, in response to specific requests from the Commercial team and upper management.
• Implement and manage Daily Management tools, focusing on backlog assessment and revenue recognition analysis.
• Efficiently process purchase orders from customers in the designated region when required.
• Ensure timely invoicing, including the management of monthly billing processes.
• Provide clear and timely communication regarding order status to NUPCO, channel partners, and direct customers.
• Handle customer inquiries related to pricing, inventory availability, delivery schedules, order status, and product details.
• Coordinate with the planning team to ensure prompt stock availability from internal warehouses, optimizing stock allocation.
• Collaborate with various departments to stay updated on credit standings and compliance matters.
• Prepare and manage tender submissions and project quotations when needed.
• Conduct site visits to customers to better understand their order management requirements.
• Offer mentorship and support to team members, promoting a culture of continuous learning and development.

• Minimum 5 years’ experience in a supervisory level in customer service/supply chain.
• Experience and knowledge of supply chain and exportation processes.
• Advanced IT skills and experience in using Oracle or similar ERP systems.
• Advanced knowledge in Microsoft Office applications (Excel, Word, etc.).

• Work experience in Healthcare, Diagnostics, or Medical Devices industry.
• Ability to demonstrate the mindset and use of methodology to drive continuous improvement.
• Fluency in English and Arabic.
• Excellent organizational competencies with attention to detail.
• Enthusiastic with strong verbal and written communication skills.
• Maintain confidentiality of sensitive company and client information.
• Ability to effectively work on multiple projects in a rapidly changing environment.
• Highly flexible and adaptive to pressing demands and strict deadlines.
• Good numerical and mathematics acumen for orders, invoicing, and data analysis.