Customer Service Representative

Customer Service Representative

Apply locations Yanbu time type Full time posted on Posted 2 Days Ago job requisition id R7453

SUMMARY OF THE ROLE

As a Customer Service Representative, you will be responsible to provide service to customers and manage an assigned area of expertise, responsibility by coordinating, supporting, and following up to achieve development, improvements, and best possible service.
This position will be based at Yanbu and will report to the Customer Service & Order Handling Manager.

Responsibilities:

• Coordinate and develop assigned area of responsibility and/or guide Customer Service Department members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.
• Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods to enhance the delivery performance.
• Extract and analyze periodical reports for the Customer Service Department Manager, Sales department, and other stakeholders to communicate the expected delivery dates for customers’ orders.
• Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
• Report the actual backlog status by extracting, analyzing and producing periodical reports to the Customer Service Department Manager and the Sales department to communicate the expected delivery dates for all customers’ orders.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We look for:

Qualification:

• Bachelor’s degree.
• 3 - 4 years of relevant experience in Customer Service function.
• Fluency in English both Verbal & Written.

Location - Yanbu, Saudi Arabia.

Personal Qualities:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Understands the organization's informal rules and structures and utilizes political processes effectively to get things done.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company: Jotun Saudia Co. Ltd.

Contract Type: Regular

Time Type: Full time

CLOSING DATE (dd.mm.yyyy): 30.11.2024

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!