Customer Service Representative

Call Center Agent

Job Title: Contact Center Customer Representative

Reports to: Team Leader

Position type: Full-time

Location: Jeddah

Call center representative responsibilities:

• Manage a high volume of inbound and outbound calls and online chats.
• Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
• Follow provided scripts for sales or customer support calls.
• Act on feedback from training and management to improve call times.
• Provide exceptional customer service.
• Keep accurate records of all interactions.
• Meet individual and team targets.

Qualifications:

• Bachelor's Degree
• Strong verbal and written communication skills in English and Arabic

Preferred qualifications:

• 6+ Months of experience in a call center, conflict resolution, customer sales, or customer support role – or equivalent experience or training
• Previous experience with CRM platforms desirable