Customer Service-OTC Manager

Are You Ready to Make It Happen at Mondel z International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will oversee order & credit management and/or cash collection activity. Working with the sales and finance functions, you will minimize overdues, and clear claims and deductions in an accurate and timely manner, monitoring and mitigating our risk and minimizing bad debt write-offs.

How you will contribute

You will:

• Oversee customer credit risk management and effective customer collections (including defining collection strategies and worklists, new customer onboarding, ongoing credit assessments and risk category and credit limit maintenance)
• Adopt, communicate and enforce the global credit policy, building in-person relationships with major customers and the sales teams that support them
• Ensure the technical proficiency of the bill-to-cash staff and manage the team responsible for credit analysis and receivables collection including training and skills development
• Represent the company in professional credit groups and manage high-risk accounts and bankruptcies
• Ensure staff are aware of and compliant with legal issues pertaining to credit and collection activities
• Oversee the order management and work closely with BO teams to ensure timely delivery of orders to the customers.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Significant experience in credit and collection management
• A business perspective to the context of credit decisions
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply communication effectively

More about this role

What you need to know about this position:

• Perform troubleshooting on all sales orders and assist to identify and execute various enhancements to all management processes.
• Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow.
• Manage all communication with the sales department regarding orders and process all customer orders and shipment of products ensuring optimal practices for all processes.
• Monitor and evaluate all order issues and resolve discrepancies in production metrics and ensure accurate billing of all bookings.
• Evaluate all weekly metrics and analyze all continuous improvement projects and prepare reports for all requests.
• Manage customer credit as per the Mondelez global policy. Manage and monitor the DSO and OD for each customer and work closely with the sales department on receivables.
• Monitor and process all returns according to financial requirements and ensure compliance with all SOX reporting requirements.

What extra ingredients you will bring:

• Business Acumen - Very deep knowledge and first-hand market experience on Order Management and Fulfillment operations. Good understanding of how the flow of goods interacts with Planning, Fulfillment, Logistics and Customer Development.
• Financial Acumen - Good knowledge about the bill to cash protocols, over dues & DSO.
• Stakeholder management, mindful of their challenges, always able to inspire them on how input/output operations can contribute to the business objectives.
• Consumer Love - Customer service orientation, always placing customers in the most central place.
• Passion for High Performance - Restless to find ways to optimize and eliminate inefficiencies (waste) and deliver a better Customer experience. Very strong analytical skills including analysis of complex data and drive insights from it that can inspire others.

Education / Certifications:

Master's/ Bachelor's degree in any Business Management.

Hands-on experience with SAP.

Years of Experience:

6+ Years of total experience related to Order to Cash management.

Minimum 2 years experience in team management.