Customer Service Agent

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Job Title: Customer Service Agent

Job Published On: Feb 19, 2025

Job Location: SA

Who we are?

Saudi Ground Services (SGS) is the driving force behind the efficient and safe ground-handling of passengers and aircraft in Saudi Arabia.

What we do?

Today’s airline passengers expect a flawless travel experience from check-in to take-off, and Saudi Ground Services is committed to precisely delivering that at all 28 airports in the Kingdom. Our care ranges from face-to-face passenger services through seamless execution of the hundreds of complex behind-the-scenes operations that keep aircraft flying on time, to keeping passengers and their possessions together.

Career at SGS?

SGS offers a wide range of careers, whether you’re looking for an opportunity in Terminal Operations, Airside, Technical Services, or in an HQ support and enabling team. Browse and search our current vacancies and find out what it’s like to work for a dynamic market-leading business.

Customer Service Agent Role:

As a Customer Service Agent, you will be the first point of contact for passengers, providing assistance and ensuring a smooth travel experience. Your responsibilities will include checking in passengers, managing baggage claims, and addressing customer inquiries.