Customer Facing Performance & Incentive Manager

Be among the first applicants.

卡湯晩

Saudi Arabia

SAR 150,000 - 200,000

Be among the first applicants.

Yesterday

Job description

Job title: Customer Facing Performance & Incentive Manager

Location: Riyadh, KSA
Job type: Full Time

About The Job

KEY RESULTS / ACCOUNTABILITIES
Responsibilities:

Transition from local process to global. Actively lead and develop SBO operations associates and ensure new technologies are leveraged.
Maintain constant communication and collaboration with local and global support functions. Ensure sustainable collaborative working relationships with support functions such as other GTMC areas, Digital, Finance, Ethics and Business Integrity, People Business Partner, fostering effective external relationships and influencing strategic direction as needed.
Ensure sustainable collaborative working relationships. Foster open communication and collaboration with Customer Facing Capabilities teams. Share best practices and lessons learned to improve sales force effectiveness across the region. Coordinate and align activities with other teams to ensure consistency and efficiency across CF Op.
Support SFE operational framework and drive excellence in execution. Identify and implement process improvements to optimize hub performance. Act as Subject-matter expert in sales force effectiveness, providing consulting services to foster sales force efficiency and effectiveness. Challenge and provide recommendations for sales operations support processes and ensure alignment within the organization priorities encouraging continuous improvement.
Incentive Plan design, management and analysis: Ensure alignment of incentive plan design with affiliation strategy and global. Partner with key stakeholders in local markets to design and implement incentive programs that motivate and reward in-field teams for achieving their sales targets and exceeding expectations. Analyze sales performance data to assess the effectiveness of incentive programs in driving desired behaviors and results. Identify areas for improvement and recommend adjustments to optimize incentive structures and maximize program ROI. Support creation of clear and concise communication materials to explain incentive programs and eligibility requirements to the in-field team.
Sales target setting: Evaluate and improve TS methodologies. Seek and ensure the establishment of ambitious but realistic goals, use a consistent approach, assign goals fairly, and ensure alignment with organizational goals.
Performance tracking: Develop key insights based on key performance indicators (KPIs) to support sales force effectiveness for both executional and transformative activities. Refresh existing reports and identify improvement opportunities in reporting and tools and as needed structure/functionality with the latest insights as they become available. Conduct correlation analysis for activation activities and real performance.

KEY WORKING RELATIONSHIPS
INTERNAL
Cross Functional Collaboration With:

Country Council
Franchise Heads
People & Culture
Finance Business partners
Sales Management
Global Customer Facing Capability team

Occasional Contact With:

People Service hub Team
Marketing
Insights & Analytics
Other CFC sub-pillar

EXTERNAL
Would Be Expected To Be Involved With:

Market data providers

About You
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Interpersonal Skills
Self-awareness and self-leadership.
Outstanding communicator.
Problem solver.
Ability to take tough decisions.
Learning agility.
Understands customers and market trends, identifying and adopting best practices to constantly increase productivity.
Financial Acumen
Data & Analytics
Data visualization Dashboards

Education Level

BA in Business Administration, Data & Analytics, or any related field
Pharmaceutical or Medical Education is a Plus
Previous experience in a pharmaceutical company is preferred