Customer Experience Principal

Location: Riyadh, Saudi Arabia

Area of Interest: Customer Experience

As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership.

Your Responsibilities:

• Guide clients to meet their business objectives using our solutions.
• Drive ARR growth, revenue, and margin accountability for business success.

Who You Are:

With advanced technology knowledge, you guide clients to meet their business objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization.

Minimum Qualifications:

• 15 years of related experience with expertise in 3 or more technology architectures, highlighted through a range of customer use case requirements.
• Deep understanding of budgeting and recurring revenue concepts, with a focus on handling margins and reducing attrition.
• Arabic language proficiency.

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.