Customer Experience Business Analyst

We're Hiring: Customer Experience Business Analyst!

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you passionate about data-driven decision-making and solving complex customer challenges? Do you thrive in a fast-paced, multicultural environment where analytics drive innovation? If yes, then this role is for you!

What You'll Do:

1. Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
2. Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
3. Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
4. In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.

Why Join Us:

• Global Impact: Work in a dynamic, multicultural environment.
• Tech & Innovation: Be part of AI-driven and data-focused advancements.
• Strategic Influence: Shape the future of customer experience with data-backed decisions.

What We're Looking For:

• Bachelor's degree or above.
• 5+ years in data analytics, data science, or related fields.
• Proficiency in SQL, Python, or other programming languages.
• Experience with ETL processes, statistical analysis, and dashboard creation.
• Strong communication & collaboration skills to influence stakeholders.
• Proficiency in Chinese (Mandarin) & English for effective communication across teams.

Bonus Points If You Have:

• Experience in the food & service delivery industry.
• Strong background in customer experience analytics.

Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs