Customer Care Representative

Department: Care Center

Reports To: Care Center Team Leader

Job Summary: As a Customer Care Agent, you are at the forefront of ensuring a high-quality experience for our customers. Your main responsibility is to address customer complaints and inquiries, providing prompt and accurate solutions to maintain and enhance customer satisfaction.

Key Responsibilities:

• Respond to customer tickets and inquiries promptly, ensuring quick and effective resolutions within the specified timelines.
• Maintain a high level of professionalism and patience when interacting with customers to understand their issues or concerns.
• Track and document all interactions and steps taken to resolve customer issues in the CRM system.
• Work collaboratively with other teams to escalate and resolve complex issues, ensuring comprehensive customer support.
• Participate in training sessions to stay updated on product or service changes and improvements.
• Strive to meet or exceed service standards and performance metrics.

Qualifications:

• Bilingual Ar / En
• Previous experience in a customer support role, preferably in a call center or similar environment.
• Good communication skills and the ability to handle stressful situations with calmness and courtesy.
• Proficient in using CRM software and other common office software.
• Empathetic and customer-focused, with strong problem-solving skills.