CRM Sales Specialist - Cardio rhythm Management

Job Description

Primary Function
Promotes Abbott Electrophysiology products through sales calls, procedures support, and education for current and potential customers within a defined territory and account(s).

Responsibilities
Under the general supervision of CRM sales supervisor or division manager depending on the region, the FTE is mainly responsible for providing:

• Proficiency clinical support on Abbott equipment for Electrophysiology or devices management.
• Drive Devices business support and sales support to assist in achieving projected sales goals and increasing sales revenues.

Clinical Support
Main Responsibilities / Description
Sales Support
Responsible for cases support inside the EP Lab. Provide clinical support on the devices and equipment to customers and prospective customers by responding to inquiries and providing effective high-level service. Provide educational and training support to customers and prospective customers including on-site clinical training for physicians and other medical personnel. Represent the Company as a professional and competent resource in support of client and Abbott objectives. Other involvements will be demonstration, set-up, testing, and service of Company products which include devices and equipment for diagnosis, monitoring, managing, and treating arrhythmias.

Responsible for the devices business for assigned accounts in cooperation with teammates. Continuous follow-up with hospitals on targets with respect to the managed line of business. Provide support for sales and marketing personnel in the set-up and demonstration of Company products including the development and presentation of sales proposals. Provide technical support to customers and prospective customers by responding to inquiries and providing effective and timely resources and/or personal competencies. Develop and maintain effective professional relationships with physicians and EP Lab personnel.

Accountability / Scope / Budget

• (Influence/Leadership) Cultivates a wide range of internal networks and begins to develop an external network of resources to facilitate completion of tasks. May demonstrate basic project management skills by acting as a project lead on well-defined projects. Provides guidance to less experienced staff. Influence exerted at peer level and occasionally at first levels of management.
• (Planning/Organization) Plans, organizes, and prioritizes own daily work routine to meet established schedule.
• (Decision Making/Impact) Exercises authority and judgment within defined limits to determine appropriate action. Failure to achieve results or erroneous decisions or recommendations may cause delays and may result in the allocation of additional resources.

Minimum Education & Experience

• Bachelor's degree plus 2-3 years of related work experience with a good understanding of specified functional area by priority (Electrophysiology, Devices Management, Cardiology, Cath Lab), or an equivalent combination of education and work experience.
• Working knowledge and application of business concepts, procedures, and practices. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
• Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.

Has a general knowledge of technical alternatives and an understanding of their impact on the systems environment.