Credit Manager

Company Description

The Sofitel Riyadh Hotel & Convention Center is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

• Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc.
• Investigate fully all requests for billing and function as final authority over credit approval.
• Review with the Assistant Director of Finance all accounts, which are over 30 days and implement collection procedures for such accounts in accordance with established corporate guidelines.
• Maintain a report showing all groups and local catering events that are coming to the hotel within the next thirty (30) to sixty (60) days. Work with the appropriate managers to ensure all deposit requirements are being met and that all clients either have approved direct billing or are fully pre-paid before their events.
• Inspect all in-house accounts to ensure adherence to the hotel's credit policy; assist with the collection efforts of these accounts where necessary.
• Review all requests for credit and approve as appropriate according to the in-house credit policies.
• Communicate approval or non-approval to the appropriate managers.
• Ensure compliance with advance deposit policy.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks, and be willing to accept assignments on an as-needed basis, in order to promote teamwork.
• Must have a thorough working knowledge of all corporate policies and procedures as they relate to credit and receivables.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to credit and receivables.
• Must work in a safe, prudent, and organized manner.
• Pursue and collect delinquent accounts, as outlined in the Policy and Procedures Manual.
• Notify the Director on the status of uncollectible accounts and refer delinquent accounts to a collection agency.
• Ensure prompt and accurate billing of current and aged accounts with efficient follow-up procedures.
• Document all collection efforts in the client file or in the accounts receivable system.
• Prepare necessary month-end accounts receivable reports for corporate office and hotel management.
• Prepare bad debt documentation as required per the Policy and Procedures for write-offs.
• Maintain an up-to-date collection activity log for delinquent and uncollectible accounts.
• Maintain a close working relationship and communicate with the Sales, Catering, Conventions, and Front Office departments.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Write off or adjust un-collectable accounts after approval by the Director of Finance according to established corporate guidelines.
• Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager.
• Ensure that all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
• Ensure that check-in/check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
• Prepare month-end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards.
• Recommend improvements in the operation of Accounts Receivable / Credit to the Chief Accountant.
• Oversee the monthly credit meeting to convey Credit / Receivable policies and procedures to the staff of those departments. Maintain minutes of credit meeting as evidence of control.
• Supervise day-to-day activities of the Accounts Receivable and do performance review of that individual as prescribed by hotel policy.
• Participate in the orientation program for staff in Sales and Catering, Front Desk, Reservations and other related positions.
• Conduct self in a professional manner at all times to reflect the high standards of Fairmont Hotels & Resorts and encourage staff to do the same.
• Perform any additional duties as assigned by the Director or Finance/Chief Accountant to include a participative role in Operating Equipment inventory taking.

Qualifications

• Computer literate in Microsoft Windows applications and relevant computer applications required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.