Credit Controller

• Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month

● Negotiating payment plans with customers and setting payment terms and conditions accordingly.

● Maintaining debt records, conducting regular analysis of the credit-control system, and implementing changes as needed to reduce bad debts.

● Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment.

● Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customer debts/billing issues on these complex accounts.

● Performing customer accounts reconciliation on a monthly basis and sharing outstanding balances with customers where required.

● Recording all debtors’ communications, payment plans, and disputes on OnGuard and ensuring dashboards and tracker sheets are updated on a daily basis.

● Following up on overdue invoices and payments and implementing company collections procedures as necessary.

● Reporting outstanding debt accounts and payment issues to management on a weekly basis.

● Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.

● Managing the service suspension process for the recovery of debt, actively chasing aged debt, and taking the lead in reviewing debtor key accounts.

● Preparing proposals for delinquent accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.

● Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.

● Supporting the team by training new joiners on collection systems (OnGuard), processes, and procedures.

Minimum Requirements:

• BA degree in Accounting, Finance, Business Administration, or any relevant field.
• Experience of minimum 4 years in a similar role.
• Proficiency in English and Arabic with excellent verbal and written communication skills.
• Knowledgeable in reporting and monitoring with remarkable attention to detail.