Continuous Service Improvement Manager

Continuous Service Improvement Manager

Riyadh VisionX – Customer Products / Full Time / On-site

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role: As a Continuous Service Improvement Manager, you will be responsible for driving a culture of continuous improvement across all IT services. You will develop and implement a structured plan to enhance service delivery, efficiency, and customer satisfaction. This involves collaborating with various teams, analyzing performance data, identifying areas for improvement, and leading the implementation of changes. A key aspect of this role is developing a quarterly plan for continuous improvement, ensuring its successful execution, and tracking its impact on overall service quality. You will be responsible for communicating the plan and its progress to relevant stakeholders.

Requirements:

1. Proven experience in a service improvement role, preferably within an IT environment.
2. Strong understanding of IT service management (ITSM) principles and frameworks (e.g., ITIL).
3. Demonstrated ability to develop and implement continuous improvement methodologies.
4. Experience in data analysis and performance reporting.
5. Excellent communication, interpersonal, and stakeholder management skills.
6. Ability to work collaboratively across teams and influence change.
7. A proactive and results-oriented approach.
8. Experience in developing and tracking project plans.

What You Need:

1. A passion for service excellence and a commitment to continuous improvement.
2. Strong analytical and problem-solving skills.
3. Ability to think strategically and translate business needs into actionable improvement plans.
4. Excellent organizational and time management skills.
5. Proficiency in using service management tools and reporting platforms.
6. A collaborative mindset and the ability to build strong working relationships.
7. A desire to stay up-to-date with the latest trends and best practices in service management.

Why Choose Us: Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding. You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.