Concierge

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By joining Accor, every chapter of your story is yours to write and together we can imagine you as you are and you can find a job in tomorrow's hospitality. Discover the life that awaits you at Accor.

The knowledge of a great Concierge Agent is the expectation of our guests when staying at Hotels. Your ability to anticipate guests' needs and make informed suggestions will ensure they have a truly memorable stay.

What You Will Be Doing

Reporting to the Guest Relations Manager, responsibilities include but are not limited to:

1. Offer professional, consistent, friendly and engaging service
2. Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
3. Providing accurate information about activities and dining in the hotel and area
4. Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities
5. Serve as a liaison for guests by providing information relating to all aspects of the hotel
6. Maintain knowledge of the hotel's emergency procedures
7. Maintaining good working relations with local businesses, restaurants and other hotel departments
8. Comply with all department policies, procedures, and service standards
9. Follow and proactively promote all health and safety policies and initiatives
10. Performing general office duties
11. Other reasonable duties as assigned

Your Skillset Includes

1. Previous experience in a similar environment will be an asset
2. Must possess outstanding guest service skills, including professional verbal communication skills
3. Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
4. Strong interpersonal and problem-solving abilities
5. Highly responsible and reliable, demonstrating initiative as required
6. Proven ability to perform under pressure in a fast-paced, team-based environment
7. Ability to meet the physical requirements of the role, including:
1. Frequent standing and walking throughout shift
2. Occasional kneeling, pushing, pulling, lifting

Your Team And Working Environment

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand's unique sense of joie de vivre with the very best of the local.