Commercial Trading Manager | Retail | Marks & Spencer | KSA

Job Requisition ID: 165287

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The E-Commerce Merchandiser is responsible for merchandising and trading across Marks & Spencer's e-commerce platforms and third-party channels, focusing on driving performance in key categories such as Clothing, Home, Beauty, and Food.

This role ensures product content, availability, and promotions are strategically optimized to deliver a market-leading customer experience and achieve business goals. The job holder will work closely with cross-functional teams, including Buying, Demand Planning, Content, Marketing, and Design, to ensure seamless strategy alignment. Additionally, they will support the Senior Online Merchandiser in maintaining M&S's high standards and in implementing innovative solutions to enhance the customer journey.

Key Responsibilities

General Duties:

• Monitor web analytics as per principal guidelines.
• Develop and execute improvement plans to enhance the customer experience.
• Incorporate best practices to ensure seamless online-to-offline flow.
• Manage online merchandising and category listings to drive performance.
• Prepare reports and analyze conversion numbers and KPIs.
• Leverage sales insights for demand management and forecasting.
• Develop and execute SEO and PPC marketing strategies.
• Plan, execute, and manage promotions effectively.
• Keep the e-commerce site engaging with updates such as banners and blogs.
• Build and maintain strong relationships with internal and external stakeholders, particularly Buying and Brand teams.

Required Skills and Qualifications

Education & Experience:

• Previous experience in a range/category role or similar position.
• 2–4 years of experience in a commercial role, preferably in Health & Beauty.
• Graduate or graduate-caliber qualification.
• Strong understanding of retail processes and operations.

Technical Skills:

• Proficiency in MS Office tools.
• Experience with e-commerce content management systems.
• Analytical and numerical skills, with knowledge of key drivers in the Beauty and Skin Care market.

Behavioral Competencies:

• Alignment with Al-Futtaim's culture and values.
• Ability to work in a fast-paced environment and deliver results promptly.
• Resilient, driven, and goal-oriented.
• Passionate with a can-do attitude.
• Strong eye for product and trading opportunities.
• Excellent attention to detail and commercial skills.
• Team-oriented, capable of working cross-functionally in a collaborative environment.
• Results-driven, with a focus on implementing and delivering new ideas.
• Strong communication skills.
• Ambition grounded in realistic expectations.