Commercial & Operations Specialist

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

The Commercial & Operations Specialist supports the sales team by providing administrative and organizational assistance. Responsibilities include bid generation support, managing and maintaining sales funnel (forecasting), facilitating communication, and sponsoring department meetings. Communicates with vendors and customers and arranges for third-party inspections. Tracks sales KPIs using software tools to improve the accuracy of the sales funnel and forecast. Tracks performance against metrics and performs sales incentive calculations.

In this role, you will have the opportunity to:

• Work closely with the country manager, sales director, key account managers, territory sales, customer services, and marketing teams to provide required administrative support.
• Keep the Commercial Team updated with related sales figures on a weekly basis or as needed.
• Manage day-to-day internal and external communications proactively and effectively to ensure customer, associate, and stakeholder satisfaction.
• Maintain up-to-date records of customer tenders, agreements, MOUs, licenses, and legal matters to ensure smooth operation.
• Follow up on all Field Action Notices forms and update responses in SharePoint.
• Maintain a systematic filing system for both hard copies and soft copies to ensure document availability.
• Coordinate with our Payables Department in managing local payments to ensure uninterrupted services.
• Assist our Receivables Department whenever payment escalation is required from our Channel Partners.
• Support regional RA activities in introducing new products into the region and ensuring timely product access.
• Assist the Marketing team with their administrative requirements for events.
• Support the team with logistics requirements as needed.
• Develop strong relationships with colleagues, clients, visitors, and customers.
• Support HR regional requirements as needed.
• Drive the annual Customer Satisfaction Survey (CSS) process.

The essential requirements of the job include:

• Bachelor's degree in business (or equivalent) with 5+ years of related work experience.
• Fluent oral and written English & Arabic.
• Understanding of the business cycle within and outside the organization and the role of different functions and team members.
• Good knowledge of SAP and SFDC systems and ability to extract meaningful reports.
• Ability to communicate effectively with upper management, global colleagues, and internal departments.
• Collaborative working style across sales, service, technical support, marketing, and business management functions.
• Highly developed communication skills and ability to work effectively in a global setup.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences within our workforce and the markets we serve. Our associates, customers, and shareholders contribute unique perspectives as a result of these diverse attributes.

Operating Company: Cepheid