Collection Specialist

Collection Specialist

Location: Jeddah
Time Type: Full Time
Posted On: Today
Job Requisition ID: R0646461

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow.

We have an exciting opportunity for an experienced Collections Specialist within the Finance team to be based in Jeddah, Saudi Arabia. This position is responsible for managing customer accounts receivables, routinely contacting customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.

1. Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
2. Resolving and supporting complicated collection cases.
3. Performing dispute root cause analysis and corrective actions from an end-to-end perspective.
4. Depending on local requirements, the first collection contact may be carried out physically.
5. Transactional tasks for accounts retained in FL responsibility.
6. Dispute management routing for agreed retained accounts.
7. Recording invoice disputes into collection and dispute management solution as they arise.
8. Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.
9. Applying Collection strategy for agreed retained accounts.
10. Conducting the collection calls towards customers in a structured way.
11. Requesting promises to pay from customers as part of collection contacts and recording the given promises.
12. Coordinating with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.

Qualifications:

1. Bachelor's degree in Accounting.
2. Minimum 2 years of experience in collection field.
3. Native Arabic speaker with excellent communication skills in English (both written and verbal).
4. Excellent communication, negotiation, and customer handling skills.
5. Experience with SAP.
6. Proficiency in Microsoft Office, particularly Excel.
7. Strong problem-solving and analytical skills.
8. Strong interpersonal skills for handling sensitive customer interactions.
9. High attention to detail and ability to work under pressure to meet deadlines.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L'engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d'informations et d'idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s'appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c'est rejoindre une entreprise où il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

Company Industry:

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area:

• Cashier
• Teller

Keywords:

• Collection Specialist