Cluster Hygiene Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Cluster Hygiene Manager

Department: Operations

Reporting to: Cluster Director of Health, Safety and Sustainability

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration - values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As the Cluster Hygiene Manager, you will be responsible for overseeing and managing the cleanliness and hygiene standards throughout the property. Your role will involve ensuring that all operational areas comply with local and international health and safety regulations, as well as Red Sea Global Hospitality's standards of hygiene excellence. You will manage hygiene audits, training, and the implementation of sanitation protocols to ensure a safe, clean, and welcoming environment for both guests and team members. You will also collaborate closely with other departments to maintain the highest level of cleanliness and hygiene across all areas of the hotel or resort.

Key Areas of Responsibilities

1. Hygiene & Sanitation Management
   1. Develop, implement, and manage comprehensive hygiene and sanitation protocols to ensure all areas of the properties meet cleanliness and safety standards.
   2. Conduct regular hygiene inspections and audits across all departments, including guest rooms, public areas, food and beverage outlets, and staff facilities.
   3. Ensure hygiene standards are maintained in accordance with health and safety regulations and Red Sea Global Hospitality's luxury standards.
   4. Lead and train the housekeeping and operations teams on hygiene best practices, ensuring team members understand and adhere to hygiene procedures.
   5. Ensure proper storage and usage of cleaning supplies, equipment, and chemicals, in compliance with safety standards.
   6. Monitor and manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and efficient usage.
2. Compliance & Reporting
   1. Prepare and deliver reports on hygiene audits and inspections, providing recommendations and solutions for improvements as necessary.
   2. Maintain and update hygiene-related policies and procedures, ensuring alignment with the latest local and international health and safety regulations.
   3. Coordinate with external health and safety organizations to ensure regular inspections and certifications are up-to-date.
   4. Address guest feedback related to cleanliness and hygiene, ensuring prompt resolution and proactive improvements.
3. Sustainability & Training
   1. Promote sustainability within hygiene operations by identifying eco-friendly cleaning solutions and practices to minimize environmental impact.
   2. Ensure that all team members are trained on emergency protocols, including fire safety, sanitation emergencies, and other relevant health and safety matters.
   3. Foster a culture of hygiene excellence, ensuring continuous improvement across the property and that all team members understand the importance of sanitation.

Key Qualifications

Education and Professional Background

Bachelor's degree in Hospitality Management, Environmental Health, or a related field.

A minimum of 5-7 years of experience in a hygiene management role, preferably in a hospitality or food service environment.

Core Skills and Competencies

1. In-depth knowledge of hygiene standards, sanitation protocols, and health regulations in the hospitality industry.
2. Strong understanding of safety and health regulations, including local and international standards.
3. Excellent attention to detail, with the ability to identify hygiene risks and take prompt corrective actions.
4. Proven ability to lead and train teams on hygiene best practices and operational standards.
5. Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
6. Excellent communication skills, both verbal and written, with the ability to interact with all levels of staff and management.
7. Critical eye for inspections and audits, ensuring compliance with cleanliness and hygiene standards.
8. Proficiency in using hygiene management software and tools.
9. Ability to implement and monitor sanitation systems to ensure high standards are consistently met.
10. Proactive problem-solving skills, with a focus on managing hygiene issues effectively.
11. Ability to work independently, taking ownership of hygiene operations across the property.

Preferred Qualifications

1. Certification in Hygiene or Environmental Health Management (e.g., Food Safety Certification, HACCP).
2. Previous experience managing hygiene operations in luxury hotels or resorts.
3. Experience with eco-friendly and sustainable cleaning solutions.
4. Knowledge of food safety and sanitation, particularly within the hospitality industry.
5. Proficiency in multiple languages, especially Arabic and English, for effective communication across teams.

Key Performance Metrics

1. Hygiene Compliance: Maintain a high level of compliance with hygiene and sanitation regulations, with minimal non-compliance reports or incidents.
2. Guest Satisfaction: Achieve positive feedback from guests related to cleanliness, hygiene, and overall environmental safety.
3. Operational Efficiency: Efficient management of cleaning supplies, inventory, and resources, while ensuring quality and cost control.
4. Training & Development: Successful training of all team members in hygiene best practices, with continuous improvement in team hygiene awareness and performance.
5. Audit Results: Consistently meet or exceed internal hygiene audit standards and external regulatory inspections.
6. Sustainability: Implementation of eco-friendly practices that contribute to the hotel's sustainability goals and reduce environmental impact.
7. Incident Resolution: Timely and effective resolution of hygiene-related issues, with minimal disruptions to guest experiences and operational flow.

In Return, What We Offer

1. Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
2. Competitive compensation package.
3. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
4. Health Insurance coverage whilst in service.
5. A supportive and inclusive work environment that values diversity and collaboration.
6. Employee Recognition Programmes.
7. Daily meals on duty and uniform dry-cleaning services.
8. Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.