Cluster Commercial Manager

Cluster Commercial Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Cluster Commercial Manager supports the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role will provide support and advice to the General Manager in strategic planning and overall business goals relating to Business Development issues of the brand and the hotel as well as maintain corporate standards, brand integrity and hotel image.

What will I be doing?

As the Cluster Commercial Manager, you will be responsible for performing the following tasks to the highest standards:

1. Provide professional, advisory and executive support to the General Manager in meeting strategic goals.
2. Participate in the development and implementation of policies for the department and hotel.
3. Plan and develop marketing strategies and promotion plans.
4. Oversee and assist in the development and implementation of the hotel’s sales and marketing plans.
5. Set clear objectives for the Business Development team, develop individuals’ skills and carry out performance reviews, coaching and training.
6. Monitor and evaluate contemporary sales and marketing initiatives and trends.
7. Responsible for all marketing activities in the hotel.
8. Manage departmental changes and ensure processes and required infrastructure are in place.
9. Conduct market research, establish pricing strategies and sales targets for the hotel.
10. Manage special projects and other business-related enterprises.
11. Ensure efficient utilization of departmental resources.
12. Ensure the development, update and maintenance of promotional materials.
13. Report on the effectiveness of sales and marketing programs.
14. Manage human resources within the department including selection and recruitment, training and development, team building, team member performance planning and review.
15. Ensure team members in the department are aware of their duties and responsibilities.
16. Initiate corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel are being jeopardized.
17. Manage guest relations and client services including guest and client needs, product and service knowledge, sales effectiveness, communication skills, guest and client feedback.
18. Manage departmental expenses and budget.
19. Prepare monthly outlook / forecast for related expenses and return to management as scheduled.
20. Monitor accounts activities and make adjustments when necessary.
21. Implement cost saving methods for the department in line with corporate policy.
22. Ensure that all revenue related systems are kept up to date with accurate information and all Hilton International standards are complied with fully.
23. Ensure team members abide by both the hotel policies and procedures.
24. Ensure files, correspondence and other relevant business documentation are maintained.
25. Liaise with the corporate office to execute and ensure smooth flow of all business development initiatives.
26. Coordinate with all Business Development departments within the company to maximize sales opportunities.
27. Responsible for the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community.
28. Responsible for gaining positive exposure for the hotel in mass media and the community, as well as building a solid presence in the market by maintaining good relationship with the press and the local community.
29. Participate in Hilton initiated sales and marketing events.
30. Conduct sales promotion trips to target markets.
31. Maintain good rapport and communication in the marketplace locally and overseas.
32. Research, produce, gain agreement to implement and monitor the annual revenue proposal / plan throughout the year, updating as necessary.
33. Respond to changes in the Human Resources function as dictated by the industry, company and hotel.
34. Adhere to the hotel’s security and emergency policies and procedures.
35. Ensure that all team members have a complete understanding of and adhere to the hotel’s Team Member rules and regulations.
36. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
37. Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Cluster Commercial Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

1. Strong selling skills and techniques.
2. Ability to identify needs with the twin acts of probing and listening.
3. Strength of character coupled with determination and self-discipline.
4. High level of self-confidence, enthusiasm and initiative.
5. Ability to deal with different types of people.
6. Experience and exposure in sales / marketing environment.
7. Hospitality qualification or work experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!