Clinic Services Coordinator - Eastern Province, المملكة العربية السعودية - Almoosa Specialist H[...]

Clinic Services Coordinator - Eastern Province - Almoosa Specialist Hospital

Duties and Responsibilities:

• Greets the patient and courteously asks for his/her complaints.
• Requests for patient identification and asks for a type of coverage (Cash, Insurance, and Aramco).
• If the patient is Insurance, checks eligibility of coverage at ASH.
• Scans patient information such as identification, Insurance card, medical report and enters it in the patient electronic record.
• Opens file for clinic visit.
• Charges services entered by the physician.
• Makes appointments for the patients to follow up visit.
• Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital.
• Schedules re-appointments or refers the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
• Provides personalized coordinated care, and support for patients and families.

Job Description:

• Answers department telephone calls, using correct salutations and telephone etiquette.
• Asks patients if they need to print invoice bills.
• Explains the percentage of insurance and different percentages with specialists for the patients.
• Treats people with dignity, compassion, and respect.

Qualifications:
High school diploma or Bachelor's degree.
Professional Experience:
At least 1 year experience working as a receptionist.
Typing skills and computer knowledge are essential.
Special Skills:

• Ability to communicate with staff and patients with courtesy.
• Good grasp of the English language.
• Initiative and ability to work under stress.

Required Attitude to Perform the Job:

• Focused.
• Objective.
• Flexible.
• Strong communication skills.
• Stress tolerance.
• Proper, effective, and compassionate communication.