Chief Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

Chief Concierge – Four Seasons Hotel Madinah, Saudi Arabia

The Role of Chief Concierge:

We currently have an opportunity for a Chief Concierge to join our Four Seasons Hotel Madinah opening team!

Reporting into the Director of Rooms, you will be responsible for leading the Concierge operation; responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence.

Responsibilities will include ensuring that Four Seasons standards are met through team leadership, training and development, assuring the team are experts in your destination activities and highlights, establishing close contacts with destination vendors, and working closely with the Front Desk, Reservations, Bell Team and Valet Parking to assure exceptional experiences for our arriving, in-house and departing guests.

Our Ideal Chief Concierge candidate will have:

Expertise in luxury hospitality operations and proven leadership experience within Concierge focusing on service quality. We are looking for a special individual who delights in the magic of curating special experiences and memories for our guests.

You will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence, have excellent interpersonal and relationship-building skills to work with cross-functional teams, have the highest level of integrity and transparency, strong business acumen, a passion for service and an exceptional eye for detail, an empathetic and caring approach, and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.

Minimum Requirements:

Suitable candidates must be eligible to work in Madinah, Saudi Arabia. Fluency in Arabic and English is essential.