Call Center Supervisor

Supervisor having the experience and skills to lead a team of staff. Must be a motivator, a go-getter, and have the knowledge and experience of working in multiple areas of a Call Center.

Experience:

1. Must have at least two years of previously proven work experience.

RESPONSIBILITIES:

1. Leading a team, set up daily targets.
2. Evaluate calls and guide the staff where needed towards improvement.
3. Monitoring of team member’s performance.
4. Prepare and present the operational reports on a timely basis.
5. Manage the CRM and Telephony.
6. Ensure follow-up calls on complaints through team to avoid any external complaint critical to operations.
7. Managing the Contact Center by keeping strong communication between all stakeholders and callers.
8. Perform other duties as necessary.

Skills/Qualifications:

1. Must have a Bachelor’s degree or equivalent.
2. Must be comfortable using MS Office (PowerPoint, Word, and Excel).
3. Able to develop work schedules for the staff, ensuring maximum effectiveness and zero gaps.
4. Liaison with different clients in solving their issues.
5. Having good communication skills, well-organized, friendly, and able to multitask.
6. Must be fluent in Arabic and English.

Employment Type: Full Time

Company Industry:

• Construction
• Civil Engineering

Department / Functional Area:

• Administration

Keywords:

• Call Center Supervisor
• Call Center Agent