Call center representative

Call center representative vacancy in Jeddah Saudi Arabia

Our growing call center in Jeddah is seeking a dedicated and enthusiastic Call Center Representative to join our team. As a representative, you will be responsible for handling inbound and outbound calls from our customers in a timely and professional manner. We are specifically looking for candidates who are fluent in English, have prior call center experience, and can provide exceptional customer service.

Key Responsibilities:

1. Answering incoming calls and responding to customer inquiries
2. Making outgoing calls to follow up on customer requests or issues
3. Providing accurate information about products or services to customers
4. Resolving customer complaints in a courteous and timely manner
5. Maintaining detailed records of customer interactions and transactions
6. Escalating complex issues to appropriate departments for resolution
7. Meeting individual and team performance targets

Requirements:

1. Fluent in English (additional languages are a plus)
2. Prior experience working in a call center environment is preferred
3. Excellent communication skills (verbal and written)
4. Ability to remain calm under pressure and handle difficult situations with patience
5. Strong problem-solving skills
6. Basic computer skills and knowledge of CRM software
7. Available to work flexible shifts, including weekends and holidays

Benefits:

1. Competitive salary of 1700$ per month
2. Accommodation provided for non-local candidates
3. Ongoing training and development opportunities
4. Fun and supportive work environment with opportunities for growth

If you are passionate about delivering exceptional customer service, we want you on our team! Apply now to join our dynamic call center in Jeddah. This job is open to all nationalities, but preference will be given to Indian candidates. Students looking for part-time jobs are also welcome to apply.