Call Center Reporting Coordinator

Bachelor of Business Administration (Management)

Nationality: Any Arab National

Vacancy: 1 Vacancy

Job Description

Job Summary:

The Call Center Reporting Coordinator is responsible for creating, analyzing, and distributing reports that track call center performance.

Key Responsibilities:

• Reporting and Analysis:
• Generate daily, weekly, and monthly performance reports.
• Identify trends and areas for improvement in call center operations.
• Data Management:
• Maintain accurate databases and ensure data integrity.
• Provide insights and recommendations based on data analysis.

Qualifications and Skills:

• Educational Background: Bachelor’s degree in business administration, information systems, statistics, or a related field (preferred but not mandatory).
• Technical Skills:
• Proficiency in Microsoft Office (especially Excel, including pivot tables and advanced formulas).
• Experience with reporting tools like Power BI, Tableau, or similar software.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Experience:
• 1-2 years of experience in data reporting, analytics, or a call center environment.
• Experience in call center operations is a plus.
• Language: (Specify language requirements if any)

Employment Type: Full Time

Company Industry: Retail

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords: Call Center