Call Center Manager

Company Description

Saddik & Mohamed Attar Company is a reputable company based in Jeddah, Saudi Arabia. Established in the early 1940s, the company has a long history and is one of the first 10 registered companies in the Kingdom. Over the years, the company has expanded its services to include currency printing and exchange, aviation and ground services, and becoming the exclusive representatives of British Airways in Saudi Arabia. Saddik and Mohamed Attar Co. is also known for its partnership with Rolex and Tudor, serving as their official retailer in the Western and Central Regions of the Kingdom.

Role Description

This is a full-time on-site role as a Call Center Manager in Jeddah. The Call Center Manager will be responsible for new system implementation, overseeing the day-to-day operations of the call center, managing a team of employees, ensuring customer satisfaction, handling customer inquiries and complaints, maintaining service quality standards, and implementing process improvements. The Call Center Manager will also collaborate with other departments to optimize and achieve business goals.

Qualifications

1. Strong leadership skills and previous experience in a managerial role
2. New system implementation
3. Excellent customer service and communication skills
4. Problem-solving and decision-making abilities
5. Organizational and time management skills
6. Ability to work in a fast-paced and dynamic environment
7. Experience in the retail or customer service industry
8. Knowledge of call center operations and best practices
9. SAP/Oracle Software
10. Bachelor's degree in related field