Call Center Agent - English

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Riyadh, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
• Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
• Follow up with customers on unresolved issues to ensure customer satisfaction
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
• Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
• Upsell products and services to customers when appropriate
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
• Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Requirements:

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic and English
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Positive and professional attitude
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills:

• Strong problem-solving abilities
• Ability to multitask
• Knowledge of customer service principles