Call Center Agent

- Answering large incoming calls and assisting callers with their inquiries in a timely manner.

- Resolving complaints or forwarding to the appropriate department.

- Maintaining records and updating information in the database.

- Following up with callers to ensure their issues are resolved.

- Meeting performance targets and goals.

- Identifying needs, clarifying information, researching issues, and providing solutions.

- Keeping records of all conversations in our call center database in a comprehensible way.

Requirements:

- Previous experience in a call center or customer service role.

- Fluency in English.

- Ability to multitask and work in a fast-paced environment.

- Strong problem-solving and decision-making skills.

- Excellent interpersonal and communication skills.

- Proficiency in using computer systems and software.