Business Support Management - Analyst

This role provides a great opportunity to work with all levels of senior management providing general support of day to day business functions.

As a Business Support Management Analyst within the Business Management team, you will work with a wide range of front office lines of business and support functions to ensure the smooth day-to-day running of the office as well as planning around future growth and aligning to location strategy. You will lead BSM activities for both local entities and manage the local reception staff team. You will report to the regional BSM lead in Dubai and be part of the Middle East/North Africa and SSA BSM team.

Job responsibilities

1. Manage on/off boarding, transfers in/out responsibilities for new joiners, those transferring in and out of location and those leaving the firm.
2. Submit purchase requests for technology hardware, applications & market data for employees.
3. Act as liaison with Project Management (i.e. technology upgrades, facility upgrades, summer intern onboarding).
4. People Management Oversight of the local reception team and related daily activities.
5. Act as a conduit to multiple groups and business teams; maintain floor plans, move management, review of cost allocations / cost centres.
6. Liaise with Global Real Estate and Facilities on projects and day to running of the region / country.
7. Ensure accuracy of headcount projections used in space planning (HLP) and reporting & analytics on our headcount and real estate footprint.
8. Review and certification of Physical Floor Access.
9. Create a dynamic control/compliance environment and continuous risk mitigation in business processes.
10. Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management.

Required qualifications, capabilities, and skills

• Very high level of spoken, written and writing English.
• 2+ years of related experience.
• Strong oral and written communication skills.
• Independent problem-solving skills.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• Excellent relationship building skills with the ability to listen well and influence others.
• A self-starter who is organized and consistently meets deliverables.
• Focus on Controls and mitigating Risk factors.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Comfortable leading an initiative or playing a support role on the broader team.

Preferred qualifications, capabilities, and skills

• Customer service / Client facing experience.