Business Solutions Support Specialist

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Business Solutions Support Specialist

Apply locations Corniche, Al Khobar, Eastern Region, Saudi Arabia

Time Type: Full time

Posted On: Posted 30+ Days Ago

Job Requisition ID: R2102697

Title: Business Solutions Support Specialist

Job Summary:

We are seeking an experienced Business Solutions Support candidate to join the Portfolio Management Office (PMO). The candidate's primary role will be driving the digital transformation of business processes by supporting the development, implementation, and ongoing optimization of business solutions. This role ensures that Digital Platforms are effectively integrated into existing operations to enhance efficiency, reporting, and decision‐making. The candidate will work closely with IT, technology coordinators, and business stakeholders to gather requirements, configure systems, and deliver tailored support and training, ensuring alignment with strategic objectives and operational excellence.

Key Responsibilities:

1. Support the design, configuration, and rollout of project portfolio management tools (Digital Platform).
2. Collaborate with business stakeholders to clarify design expectations, document functional requirements, and develop process maps that address operational challenges and align with strategic objectives.
3. Prepare RFP for feasibility study including but not limited to the following:
1. Operating Cost, NPV and payback period, and total cost of ownership.
2. Recommended organization chart manpower with disciplines breakdown to operate and maintain Platform ecosystem.
3. Business services offering model and service catalog.
4. Business case analysis & operating model (Operate & Maintain vs. outsource O&M).
5. Service commercial opportunities.
6. Service chargeback model.
4. Establish and enforce standardized methodologies, guidelines, and best practices for digital business solutions, ensuring consistency across multiple programs.
5. Design and implement interactive dashboards and custom reports using advanced analytics tools (e.g., Power BI, Tableau) to provide real‐time insights into operational performance and cost optimization.
6. Identify opportunities to deploy automation solutions that enhance efficiency and reduce manual tasks, integrating these solutions into existing workflows.
7. Work closely with IT teams and technology coordinators to ensure new business solutions are seamlessly integrated with current enterprise systems and digital platforms.
8. Produce, edit, and distribute comprehensive business documents, technical mappings, process flows, and user manuals tailored to different audiences and support needs.
9. Lead training sessions and workshops to educate users on new business solutions, ensuring effective adoption and smooth transition to digital workflows.
10. Continuously assess the performance of implemented solutions, track key performance indicators (KPIs), and recommend process improvements to enhance overall business efficiency.

Minimum Requirements:

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Certifications: ITIL, COBIT 5, PMP, PRONCE2 certifications are preferred.
• 10+ years of experience in business process improvement, digital transformation, or enterprise systems support within large‐scale industrial or construction projects.
• Proven experience with enterprise business solutions and digital platform implementations.
• Proficiency in business analytics and reporting and experience with automation technologies.
• Strong understanding of business process mapping, workflow design, and systems integration.
• Familiarity with digital transformation frameworks and IT service management practices.
• Excellent communication and stakeholder engagement skills, with the ability to translate business requirements into technical specifications.
• Strong analytical and problem‐solving abilities with a data‐driven approach.
• Effective training and change management skills, capable of fostering digital adoption across cross-functional teams.
• Fluency in English; additional language skills are a plus.

About Us

KBR — Delivering Solutions, Changing the World.

KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.

In everything we do, we are guided by our ONE KBR Values:

• We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
• We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
• We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
• We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.
• We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.

We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.

Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.

At KBR, We Deliver.

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.