Business Development Manager

The Facilities Management (FM) Business Development Manager plays a key role in driving growth and expanding the client base by identifying, pursuing, and securing new business opportunities in the FM sector. This role requires a strong understanding of FM services, market trends, and the ability to build lasting client relationships.

Key Responsibilities:

1. Business Development:
   • Identify and pursue new business opportunities in FM services, including hard (e.g., maintenance, HVAC) and soft services (e.g., cleaning, landscaping).
   • Develop and implement strategies to grow market share and achieve revenue targets.
   • Research market trends, competitors, and industry developments to identify potential clients.
2. Client Relationship Management:
   • Build and maintain strong relationships with key clients and stakeholders.
   • Conduct client meetings, presentations, and negotiations to secure contracts.
   • Act as a primary point of contact for client inquiries and ensure high levels of satisfaction.
3. Proposal & Contract Development:
   • Collaborate with estimation and bidding teams to prepare competitive proposals.
   • Develop and present tailored service offerings based on client needs.
   • Negotiate contract terms and ensure alignment with organizational goals and policies.
4. Strategic Planning:
   • Work with senior management to set business development goals and align them with company strategy.
   • Contribute to the creation of marketing plans and campaigns to support lead generation.
   • Establish KPIs and regularly report progress against targets.
5. Cross-Functional Collaboration:
   • Collaborate with operations, finance, and technical teams to ensure service delivery aligns with client expectations.
   • Provide market feedback to improve service offerings and competitiveness.
   • Communicate market needs and client feedback to improve service quality and offerings.
   • Actively participate in internal planning and strategy meetings.
6. Networking & Branding:
   • Attend industry events, trade shows, and conferences to promote the organization.
   • Build a network of industry contacts and leverage it for business opportunities.
   • Enhance the company’s reputation through professional and ethical dealings.

Desired Candidate Profile

Qualifications & Soft Competencies:

• Bachelor’s degree in Business Administration, Facilities Management, or a related field.
• Master’s degree or certifications in Business Development or FM (e.g., IFMA, BIFM) is advantageous.
• 7+ years in business development, sales, or a related role in the FM industry.
• Proven track record of achieving sales targets and securing large FM contracts.
• Strong understanding of FM services, market dynamics, and competitive strategies.
• Proficiency in CRM software, tendering tools, and MS Office Suite.
• Exceptional communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Strategic thinking and problem-solving capabilities.
• Ability to work independently and in a team-oriented environment.

Employment Type: Full Time

Company Industry: Facilities Management

Department / Functional Area: Business Development

Keywords: Business Development Manager, Marketing, Facility Management, Facilities Management, FM Services, Market Dynamics, CRM Software, IFMA, BIFM