Branch Manager

Job Description

Branch Manager

Responsibilities

1. Deliver superior service and maximize customer satisfaction
2. Respond efficiently and accurately to customer complaints
3. Regularly review product quality and research new vendors
4. Organize and supervise shifts
5. Appraise staff performance and provide feedback to improve productivity
6. Estimate future needs for goods, kitchen utensils, and cleaning products
7. Ensure compliance with sanitation and safety regulations
8. Manage restaurant’s good image and suggest ways to improve it
9. Control operational costs and identify measures to cut waste
10. Create detailed reports on weekly, monthly, and annual revenues and expenses
11. Promote the brand in the local community through word-of-mouth and restaurant events
12. Recommend ways to reach a broader audience (e.g., discounts and social media ads)
13. Train new and current employees on proper customer service practices
14. Implement policies and protocols that will maintain future restaurant operations

Qualifications

1. Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
2. Proven customer service experience as a manager
3. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
4. Familiarity with restaurant management software, like Revel
5. Strong leadership, motivational, and people skills
6. Acute financial management skills
7. BSc degree in Business Administration; hospitality management or culinary schooling is a plus

The job will be in Saudi Arabia, Makkah, Jeddah.