Boutique Manager - Riyadh

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
Here’s why we think you should choose us:

• Comprehensive total rewards benefits package
• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• And much more!

Position Summary

As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A Day in the Life of a Boutique Manager:

Sales and Customer Service:

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
• Maximize guest frequency, sales and acquisition of new club members in the boutique.
• Maximize capsule, accessories and machines sales in the boutique.
• Maintain current and up to date knowledge on coffee and the NESPRESSO product.
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.

Leadership/Team Management:

• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
• Motivate and coach team to provide exceptional customer service in keeping with our brand image.
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
• Provide coaching and direction to the team in an effort to achieve operational goals.
• Consistently review KPI’s to identify problems, concerns and opportunities for improvements.
• Create action plan to achieve goals.

Operations:

• Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
• Recruit, hire and train the team.
• Establish annual sales forecasts and capacity planning with regional boutique manager.
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
• Implement SOP’s and guidelines for the boutique ensuring team compliance.
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
• Deliver all requested weekly and monthly reports in a timely manner.
• In partnership with IT, ensure that IT systems function correctly.

What Will Make You Successful

• 4+ Years of High-Volume Retail Management; the luxury retail space is a plus.
• Located in Riyadh.
• Demonstrated ability to prioritize and plan multiple priorities.
• Strong team-building skills with a history of effective team coaching and development.
• Effective time management, communication, problem-solving and analytical skills.
• Passionate about coffee and sustainability.
• Experience in the food or coffee space is a plus.