Banking Center Manager -Walnut Creek

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Banking Center Manager - Walnut Creek

Full Time 12 days ago Requisition ID: 1230 The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This is a full-time, on-site position at our Walnut Creek Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Serve our customers in a professional and caring manner.
2. Adhere to CSB Customer Service & Retail Ready! Standards.
3. Follow CSB professional standards of dress and conduct.
4. Build rapport with customers by asking quality questions to help meet their needs.
5. Management of staff including:
1. Mentoring, encouragement, and support to help develop each staff member to their full potential.
2. Conducting regularly scheduled staff meetings and one-on-one meetings.
3. Overseeing banking center personnel which includes scheduling and approving days off.
4. Conducting performance evaluations.
5. Distributing disciplinary action as needed.
6. Operations of the banking center including:
1. Encouraging and complying with CSB’s policies and procedures and ensuring banking center is operationally sound.
2. Operating banking center within CSB established guidelines for customer service standards and retail ready standards.
3. Monitoring account overdrafts for the banking center.
4. Approving or returning NSF items according to policy.
5. Assisting banking center personnel in resolving difficult transactions and/or sensitive customer relation problems.
6. Conducting monthly audits of CSR drawers, ATM, and the banking center vault and reporting findings to the Security Officer.
7. Completing customer transactions and establishing new deposit accounts as outlined in the Retail Services Handbook.
7. Sales revenue and growth including:
1. Establishing and executing calling program designed to meet or exceed agreed upon growth goals.
2. Contacting customers, businesses, community, and civic organizations to promote goodwill and generate new business.
3. Working with existing customers to expand relationships and grow business.
4. Encouraging and coaching staff to participate in meeting Service and Scorecard goals.
5. Providing customer referrals to bank personnel as appropriate.
6. Working closely and collaboratively with CSB business partners including Consumer and Commercial Lenders, Cash Management, and Wealth Management.
7. Projecting a positive image of CSB within the community through involvement in local organizations.
8. All consumer, non-mortgage lending activities including:
1. Examining, evaluating, and processing consumer loan applications; approving or rejecting loans within specified limits, and/or conducting loan closing.
2. Overseeing the overall process and procedure surrounding indirect lending activities and maintaining relationships with the indirect dealer(s).
3. Maintaining billing files and floor plan audits for commercial customers with floor plan loans.
9. Demonstrating a commitment to CSB’s vision, mission, and core values and seeking to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education and/or Experience: A high school diploma or General Education Degree (GED) is required. A four-year, business-related degree is preferred. A minimum of four years of experience in retail banking is required.

Summary of Employee Benefits:

1. Competitive base wage.
2. Incentive compensation and profit sharing.
3. Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply).
4. Paid time off for vacation, illness, bereavement, and jury duty.
5. 401(k) with an employer match and on-site advisers.
6. Employee Assistance Program (EAP) with free access to mental health resources.
7. Comprehensive wellness program with financial incentives to promote a healthy lifestyle.
8. Training and professional development opportunities to help you reach your long-term goals.
9. Paid holidays available immediately upon hire.
10. Volunteerism opportunities to give back to our local communities.

The Commercial & Savings Bank is an Equal Opportunity Employer.