Backup Program Coordinator, Saudi Arabia - University of Maryland Global Campus

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Job Ref : 10020395

Location : Prince Sultan AB (Al-Kharj)

Category : Advising and Enrollment

Type : Part time

Backup Program Coordinator

Location : Prince Sultan AB, Saudi Arabia

Overseas Contingent I, Part-time, 48% FTE

University of Maryland Global Campus (UMGC) Europe seeks a Backup Program Coordinator. This position will be located at Prince Sultan AB in Saudi Arabia. The Backup Program Coordinator reports to and works with the Assistant Director in the administration of UMGC programs.

SPECIFIC RESPONSIBILITIES INCLUDE:

1. Provide academic and administrative support services to prospects and students, ensuring quality assurance standards are met by being available, knowledgeable, courteous, and responsive.
2. Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
3. Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
4. Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.
5. Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
6. Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.).
7. Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
8. Assist with base access as needed.
9. May provide facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
10. Other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

1. High school diploma / GED.
2. Background in customer service.
3. Able to work in a fast-paced and complex environment with accurate attention to detail.
4. Possess basic office management and clerical skills.
5. Effective written and verbal communication skills.
6. Good interpersonal skills.
7. Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE:

1. Some college coursework.
2. Applicants with a U.S. valid driver's license.

WHO MAY APPLY:

Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicants must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; are not ordinarily resident in the host nation.

Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations) and a background check. For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).

Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable.

For any questions, please contact confidential.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave, and healthcare. For detailed benefits information, please visit: confidential.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation, or veteran status in employment, educational programs and activities, and admissions.