Availability Manager

Availability Manager

Riyadh VisionX – Customer Products / Full Time / On-site

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

As an Availability Manager, you will be responsible for ensuring the continuous availability and optimal performance of our critical IT infrastructure, particularly our IT clusters. You will leverage real-time monitoring tools and benchmarking to maintain high uptime, optimize resource utilization, and enhance system reliability and scalability. Your focus will be on proactive monitoring, analysis, and implementation of strategies to maximize service availability.

Requirements

1. Monitor the performance of IT clusters by evaluating resource utilization, system uptime, and workload distribution.
2. Compare performance metrics against predefined benchmarks and industry standards to identify optimization opportunities.
3. Implement clustering strategies and workload balancing techniques to enhance reliability and scalability.
4. Leverage real-time monitoring tools and reporting dashboards to track uptime, response times, resolution rates, customer satisfaction, and resource utilization.
5. Develop and implement availability management plans and strategies to minimize downtime and ensure service continuity.
6. Participate in incident and problem management processes, focusing on identifying root causes of availability issues and implementing preventative measures.
7. Contribute to capacity planning activities to ensure that infrastructure resources are sufficient to meet current and future demands.
8. Monitor and report on SLA compliance related to availability metrics.
9. Drive continuous improvement initiatives to enhance the availability and reliability of IT services.

What You Need

1. Bachelor’s degree in information technology, Computer Science, or a related field.
2. 5-8 years of experience in IT infrastructure management, availability management, or related roles.
3. Strong understanding of IT cluster technologies, workload balancing, and scalability strategies.
4. Proficiency in using real-time monitoring tools and reporting dashboards.
5. Experience with performance monitoring and benchmarking techniques.
6. Knowledge of incident and problem management processes.
7. Understanding of capacity planning principles.
8. Excellent analytical and problem-solving skills.
9. Strong communication and interpersonal skills.
10. Experience with SLA management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding. You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.