Assistant Store Manager - Abercrombie & Fitch

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Assistant Store Manager | Lifestyle | Operations

ROLE SUMMARY

The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Manager in their absence for the daily operations of the store and its workforce in line with the overall business objectives.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand Cx standards, individual customer needs, and an awareness of current trends.
• Drive the store team to deliver the highest levels of customer service at all times.
• Follow up and resolve all customer complaints in a professional and timely manner, escalating and reporting to the Store Manager.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.
• Ensure smooth store operations in the absence of the Store Manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to company policies and guidelines to minimize stock loss and damage.
• Liaise with the Excellence and Compliance Team in order to prepare and implement stock counts as per company policy.

REQUIREMENTS

• Diploma - High School Certificate.
• Qualification in retail related field is an added advantage.
• Minimum 4-5 years industry experience.
• Excellent to fluent English.
• Must be a team player.
• Excellent communication skills.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.