Assistant Sales Manager

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is the iconic symbol of hospitality in the Holy City. The hotel’s authentic hospitality is seen throughout 1618 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Job Description

Reporting to Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Establish, maintain, and use a library of reference materials, periodicals, texts, and sales leads; stay abreast of market trends and hotel selling techniques.
• Research the market on a continuing basis to determine where business comes from, what influences it, who the hotel’s clients are, and how they normally arrive in the city.
• Go on sales trips to promote and solicit business for the hotel.
• Maintain close contacts within the community and in neighboring marketing areas, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc., to procure new business for the hotel.
• Review internal promotion pieces regularly to ensure that all hotel signs, posters, tent cards, etc., are adequate, up-to-date, visually effective, and consistent with high standards set by management.
• Organize and promote, in cooperation with the Food and Beverage Department, special projects such as Monthly Food Promotions, Café promotions, etc., to stimulate Food & Beverage sales within the community.
• Coordinate with Front Office and Housekeeping Departments in handling room reservations and customers’ inquiries, requests, and complaints.
• Direct, supervise, and administer all personnel within the Sales Department.
• Prepare and execute (in conjunction with the Public Relations Department) regular direct mail campaigns that stimulate local interest in the Hotel’s facilities, announce special events, promote the credit card, etc.

Qualifications

• Discipline, good attitude, and self-motivated.
• Passionate about guest experience and satisfaction.
• Able to work in a team and possess good communication skills.
• Fluent in English both written and verbally.
• Must have experience in the same position for at least 2 years in an upscale hotel.
• Hotel or Business School graduates with a Higher Diploma or Bachelor Degree.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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