Assistant Manager Operations Administration

We are seeking a highly organized and detail-oriented Assistant Manager Operations Admin to play a key role in supporting our daily operations and ensuring smooth administrative workflows. This position will be responsible for a wide range of tasks, including managing documentation, processes, personnel matters, and departmental resources. Raising and managing Purchase orders, managing QMS workflows and regular audits. The role extends to support up to five different departments in all admin related duties.

JOB SPECIFIC:

Document & Process Management:

1. Implement and maintain a document control system for all operational documents (electronic and physical).
2. Manage Standard Operating Procedures (SOPs), ensuring accuracy, effectiveness, and timely updates.
3. Oversee document update management processes, including version control and distribution.
4. Develop and manage checklists for various operational tasks.

Team Management & HR Interface:

1. Oversee administrative tasks related to team members, collaborating with HR on onboarding, leave requests, and performance management.
2. Facilitate communication between team members and management.

Time & Resource Management:

1. Manage time and attendance records for the department, ensuring accuracy and compliance.
2. Develop and manage department schedules, optimizing resource allocation.

Reporting & Auditing:

1. Conduct regular departmental audits to identify and address any inconsistencies or inefficiencies.
2. Coordinate and document audit requirements set by internal and external bodies for Ticketing, Guest Services, Rides & Attractions and any other department required to conduct assessments at any given time.
3. Generate reports on operational activities, metrics, and resource utilization.

Smart Park Management System:

1. Serve as the interface between the department and the Smart Park Management System.
2. Manage and update templates within the system.

Quality Management System (QMS):

1. Implement and maintain the Quality Management System, ensuring compliance with relevant standards and regulations.
2. Conduct audits and identify areas for improvement within the QMS.
3. Develop and maintain quality control documentation.
4. Train team members on QMS procedures.

Procurement & Inventory Management:

1. Manage and maintain the procurement software, ensuring efficient processing of purchase orders and vendor relations.
2. Oversee the creation and management of department purchase requests.
3. Track inventory levels and initiate reordering when necessary.

General Administration:

1. Perform a variety of general administrative tasks to support the smooth operation of the department.

Requirements

Education:

1. High School Certification
2. Any Certificates On Management Preferred But Not Essential

Experience:

1. Theme Park Experience Essential
2. Minimum 3-5 years of experience in a similar administrative or operations role.
3. Familiarity with document management systems, workflow automation tools, or procurement software can be a significant advantage.
4. Experience in working with quality management principles and methodologies.
5. Experience working with procurement software and managing purchase orders.
6. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Skills:

1. Strong organizational and planning skills
2. Excellent analytical and problem solving skills.
3. Strong attention to detail and accuracy.
4. Excellent communication, interpersonal, and organizational skills.

Core Competencies:

1. Self Driven and able to work under pressure
2. Confidence in decision making and prioritizing responses
3. Must show strong interest in looking at operational details and work with all levels of ages, nationalities, and gender
4. Abilities to work under pressure and independently