Assistant Boutique Manager

Garments / Fashion / Merchandising / Showroom
Leisure / Fitness / Luxury

Skillset:

Professional experience in retail.

Jobseekers from any country are welcome to apply.

Position Summary:

Inspire your team with a passion for service excellence and the belief that creating meaningful and memorable customer experiences on the sales floor with exceptional results can only be achieved together as a team. Engage, empower, and coach as a motivating team builder with your experience within a fast-paced retail or hospitality environment.

Manages Operations:

1. Ensure retail operations procedures and best practices are being adhered to such as stock management & payment management.
2. Adhere to the Nestle Safety health and environmental and food safety policy and procedures.
3. Promote a safety & quality conscious culture within the boutique.
4. Support investigation of incidents, injuries or illnesses and concerns/complaints.
5. Ensure completion of all required records (e.g., stock room temperature readings).
6. Lead the implementation of an emergency action plan.
7. Responsible for corrective and preventative actions when assigned by the boutique Manager.

Drives Sales & Profitability:

1. Support boutique manager in the evaluation of store performance weekly, monthly and YTD results.
2. Support the team to achieve weekly, monthly, and yearly targets and KPIs.
3. Assist Boutique Manager in allocating roles with the team to properly drive sales throughout the day to meet goals, as well as to properly manage store operations.
4. Support Boutique Manager to deliver outstanding Customer Experience.
5. Act as an enthusiastic ambassador for Nespresso.
6. Ensure Visual Merchandising programs are executed, and all stores adhere to Nespresso standards for merchandising and product presentation.
7. Always ensure appropriate representation of the Nespresso brand.

People Management:

1. Ensure timely execution of company procedures for new hires, onboarding, PDP, etc.
2. Support training and provide ongoing feedback and coaching, e.g., on selling skills and operational standards.
3. In collaboration with Boutique Manager and Human Resources, provide advice and counsel to Managers regarding personnel practices, policy, and employment laws.

What will make you successful:

1. Minimum of 3 years of extensive professional experience in retail required.
2. Minimum of 1 year of supervisory experience in people management & development is a must.
3. Experience in customer relationship management.
4. Experience in retail project management processes and change management.

Company Industry:

• FMCG
• Foods
• Beverages

Department / Functional Area:

• Chefs
• F&B
• Front Desk