Application Support Engineer

We are seeking an experienced Application Support Engineer to join our team in Saudi Arabia. As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our clients. The ideal candidate should have a strong background in application support and be able to work well under pressure. You should also have excellent problem-solving skills and a customer-focused approach. This is a great opportunity to join a dynamic team and contribute to the success of our company.

Responsibilities:

1. Provide technical support and troubleshooting assistance to clients regarding application issues
2. Investigate and diagnose application problems and provide timely resolutions
3. Collaborate with development teams to identify and resolve software defects
4. Create and maintain technical documentation, including user guides and troubleshooting guides
5. Participate in the testing and deployment of application updates and enhancements
6. Ensure that all support tickets are handled in a timely and professional manner
7. Deliver exceptional customer service and build strong relationships with clients
8. Identify opportunities for process improvements and provide recommendations
9. Stay up-to-date with the latest industry trends and technologies
10. Generate frequent reports from SQL.

Requirements:

1. Bachelor's degree in Computer Science or a related field
2. Minimum of 3 years of experience in application support
3. Strong knowledge of SQL and database management
4. Experience in Deployment, API, Linux and SQL.
5. Experience with troubleshooting and resolving technical issues
6. Excellent problem-solving and analytical skills
7. Ability to work well under pressure and meet tight deadlines
8. Strong communication and interpersonal skills
9. Customer-focused approach and ability to deliver exceptional service
10. Ability to work independently and as part of a team
11. Knowledge of software development methodologies and best practices