Apple Channel Store - Supervisor (North and Central Region)

Apple Channel Store - Supervisor (North and Central Region)

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Description

As a Regional Field Staff Manager, you will be responsible for creating an environment where our Apple Shop Leaders can perform at their best. You will ensure that the Apple Programs are executed with the highest quality, have the best customer experience, and the best results.

Your Profile

You have a passion for maximizing your team's potential in a retail environment, driven by the values Apple stands for. You thrive in a dynamic, results-oriented, and open culture where collaboration is central.

What You Will Do in This Role

The role consists of three pillars: People, Partner, and Sales management.

1. People Management: At Apple, we believe that teamwork and innovation lead to the best results. You will be responsible for your own team of Apple Program Leaders, spread across locations. The ideal candidate can inspire, coach, and continuously develop and challenge their team.
2. Partner Management: In addition to people management, building and maintaining an excellent relationship with our partner is an essential part of the role. You will create development plans for your region and execute them together with your team, in close collaboration with cross-functional teams and partners. You will discuss progress and results during regular business update meetings with the management of the stores. Additionally, you will ensure that the quality of product presentations in the stores remains at the highest level. “Retail is detail.”
3. Sales Management: You will work with weekly sales result reports, gaining detailed insights and translating them into recommendations for your sales team. Analyzing and identifying potential challenges and opportunities will also be part of your role. Contributing to the creation and execution of revenue KPI plans on a quarterly basis is expected.

Minimum Qualifications

• At least 5 years of managerial experience in people and sales management in a dynamic and results-oriented retail environment, with a proven track record of developing a customer-focused mindset within your team.
• Passion for Apple, technology, and the customer experience.
• Curiosity for continuous learning and eagerness to share knowledge with others, including peers and cross-functional teams.
• Excellent communication and presentation skills.
• Ability to educate, inspire, and influence others to foster innovation.
• Strong relationship building and collaboration skills with the ability to influence, negotiate, and persuade key regional and store-level partners using situational adaptability.
• Ability to navigate ambiguity, approach problems flexibly, and propose creative solutions.
• Excellent English and Arabic.

Preferred Qualifications

• High level of integrity, trust, accountability, and discretion.
• Strong self-motivation and ability to work independently in a fast-paced, constantly changing environment.
• Effective time management including the ability to multi-task, organize, and prioritize tasks.
• Ambition for driving sales results and recommending Apple solutions is desirable.
• Background in direct sales or solution-based selling is a plus.
• Bachelor’s degree or equivalent experience preferred.