Airport Sales & Service Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The role is responsible for the day-to-day management of flyadeal Airport Sales Offices and Group Desk, managing the teams to ensure revenue and customer targets are achieved. Strategic focus on managing and evolving policies and systems to support flyadeal goals and identifying revenue opportunities for flyadeal across all airport locations.

• Day to day manage the Airport Sales teams, within agreed guidelines and budgets, continually identifying and delivering cost efficiencies and revenue and process improvements.
• Manage ASO SOPs and Policies, continuously evolving workflows to deliver improved service and efficiencies.
• Achieve revenue targets, using data to identify high performers and replicate their success across the teams.
• Develop customer feedback process, KPIs and reporting.
• Resolve escalated customer issues without delay, enforcing flyadeal policies and procedures, escalating to management for further review where required.
• Ensure all team members are fully compliant with all SOPs, systems and capable of achieving KPIs and SLAs.
• Produce regular reports to Commercial management, analyzing data to provide actionable insights and recommendations with respect to revenues, policies, and products.
• Work with CEC Manager with regular audits of Navitaire permissions to improve and evolve Commercial Operations SOPs and Policies to support flyadeal goals.
• Develop strong and lasting working relationships with all airline departments to ensure the smooth operation of the business.
• Day to day manage the Group & Charter requests and ensure that all requests are processed within agreed guidelines.
• Develop a strategic plan for the Group Desk function.

• Bachelor's degree in business administration or any other relevant field.
• Minimum 5 years experience in a customer-first B2C environment, with at least 1 year in management.
• Proven achievements in measured revenue and customer service KPIs.
• Excellent presentation skills.
• Sales knowledge.
• Financial & revenue acumen.
• Customer experience excellence.
• Leadership and communication skills.
• Customer focus.
• Cultural diversity.
• Interpersonal skills.