Aftersales Operations Manager | BYD Automotive | Riyadh

Aftersales Operations Manager | BYD Automotive | Riyadh

Location: SA

The role is responsible for driving the Electric Mobility Aftersales setup in the network, managing the Electric Mobility Brand Distributor functions with the principals, and supporting retail operations to achieve business objectives.

As the key point of contact for the brand principal, the role involves managing principal interactions and engaging relevant stakeholders to deliver the desired business plan and initiatives for annual and mid-term plans. In parallel, the role is responsible for:

1. Directly managing the annual & mid-term business plan preparation.
2. Creating Electric Mobility value chain products.
3. Providing technical support, warranty & recall management.
4. Conducting principal visits on branch audits.
5. Implementing aftersales marketing plans with a clear roadmap of quarterly campaigns.
6. Implementing customer retention products.
7. Supporting the retail network through MIS reporting, system package support, and SMC administration.

The role will act as the key point of contact for engaging stakeholders on new developments in the Electric Mobility Aftersales business model.

Qualifications: 8 – 12 years in the automotive aftersales department with 2-3 years in an aftersales manager role. Preferably, candidates should have handled an EV brand.