Aftersales Operations Manager | BYD Automotive | Riyadh

Aftersales Operations Manager | BYD Automotive | Riyadh

Location: SA

The role is responsible for driving the Electric Mobility Aftersales setup in the network, managing the Electric Mobility Brand Distributor functions with the principals, and supporting retail operations to achieve the business objectives. As the key point of contact for the brand principal, the role's responsibility is to manage the principal interaction and engage relevant stakeholders to deliver the desired business plan and initiatives for annual and mid-term plans.

In parallel, the role is responsible for directly managing the annual & mid-term business plan preparation, creating Electric Mobility value chain products, technical support, warranty & recall management, principal visits on branch audits, aftersales marketing plan implementation with a clear roadmap of quarterly campaigns, customer retention product implementation, and support to the retail network through MIS reporting, system package support, and SMC administration.

The role will act as the key point of contact for engaging stakeholders on new development on the Electric Mobility Aftersales business model.

Qualifications:

1. 8 – 12 years in automotive aftersales department.
2. 2-3 years in aftersales manager role.
3. Preferably have handled EV brand.