Aftermarket Solutions Engineer

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ITT Inc.

Saudi Arabia

SAR 200,000 - 300,000

Be among the first applicants.

4 days ago

Job description

At ITT, we have a clear purpose as an organization to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately 11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

Position Summary

The primary role of the Pro-Solutions Sales Engineer is to promote & sell ITT aftermarket services and products & provide local Engineering support to the End User delivering commercially attractive & problem solving solutions to the End Users of rotating equipment. They will also act as the conduit providing liaison between the local ITT teams and central Engineering support. The Pro-Solutions Engineer performs technical activities such as on-site assessments, root cause analyses, provision of standard upgrade proposals and delivering presentations. The role requires knowledge of established rules as defined in ITT standards and all other relevant international standards. Pro-Solutions Engineers should maintain personal awareness of current technological advances in pump improvement techniques. They will have good interpersonal and communication skills and project a professional and confident air in front of customers. They will provide guidance and instruction to fellow Engineers in relation to rotating equipment problem solving.

Essential Responsibilities

Identify and pursue attractive upgrade & aftermarket opportunities
Transform the aftermarket opportunities passed on by the end-users team to purchase orders, the current end-users team will help the candidate to get introduced into targeted sites, will help him by passing on critical feedback or information whenever available
Provide engineering and technical support for the selling and execution of service, repair and upgrade activities
Have knowledge of, and be able to apply, established International as well as internal ITT standards
Meet deadlines on assigned activities
Provide assistance to sales force & Pro-Shop operations, as well as customers, to develop the work scope required in solving equipment problems through pump & system modifications & upgrades
Work with Pro-Specialist Engineers and ITT Centres of Excellence, Product & Engineering Specialists, using corporate technology to determine customized solutions to complicated pump problems
Collect site data to assist team efforts in troubleshooting and Root Cause Analysis activities
Assist in Continuous Improvement Process (CIP) efforts to develop & implement process improvements which continuously enhance performance & service to the customer
Demonstrate market knowledge of pricing and competitive trends relating to service & repair and upgrade services
Mentor and oversee training of other developing Engineers
Establish & maintain close working relationships with all other Pro-Services personnel to promote the companys best interests
Establish and manage all technical and commercial aspects of technical solutions associated with rotating equipment and deliver these recommended solutions in the form of technical/commercial proposals in a timely manner
Assist in the preparation and delivery of technical presentations promoting ITT's technology & application expertise
Assess the potential commercial prospects of aftermarket technical requests
Provide Pro-Shop Engineering teams with recovery and improvement recommendations based on equipment strip inspection reports
Visit End User sites to explain and convince customers of the technical and commercial benefits of ITT Upgrade offerings
Develop and strengthen customer relationships through routine, proactive and professional interactions