Administrative Assistant

Job Description

1. Provide administrative support and assist in the delivery of efficient and effective processes with an emphasis on excellent customer service.
2. Provide PA holiday cover for the Director’s office.
3. Provide quality administration for department processes across the full employee lifecycle.
4. First line support for all operations queries; answering departmental phones, administering relevant mailboxes.
5. Responsible for the accurate filing and maintenance of employee data in adherence to data protection requirements.
6. Maintain information, resources, manuals, and policies.
7. Ensure administrative compliance in line with legal and regulatory requirements.
8. Processing of invoices.
9. Participate in business/functional projects as required.
10. Administration of corporate and technical training portfolio liaising with venues, delegates, and providers.
11. Generation of reports from the system as required.
12. Providing ad-hoc support to the wider team where required.
13. Aligned to a defined business area offering support to the Senior Management and their team, providing a wide range of administrative support.

Essential

Education

1. GCSE or equivalent in Maths & English with evidence of continuing development.

Skills

1. Highly proficient user of the Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint.
2. Confident user of IT systems.
3. Effective communicator experienced in delivering excellent customer care to a wide range of stakeholders via telephone and email.
4. Ability to effectively manage workload and priorities, multi-task and achieve deadlines in a fast-paced environment.

Knowledge

1. Good commercial and political awareness.

Experience

1. Previous PA or similar experience with demonstrable administration skills and excellent attention to detail.
2. A team player who is also able to work on own initiative.
3. Able to be discrete and maintain confidentiality.
4. Ability to adapt to changing requirements.