Account Optimization Manager

The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via a consultative approach with partners is a crucial aspect of the Account Optimization Manager's role in their portfolio management.

This role is mainly responsible for maximizing and optimizing our partners' revenue, profitability, and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintaining differentiation and competitive position in the marketplace, identifying key opportunities via comprehensive analysis on market demand, competition, and client/market trends and behaviors, always aligned with the company goals and objectives to meet or exceed commercial targets).

Responsibilities:

Partnership building

• Building rapport and knowledge-based trust
• Drive joint-value tactical proposals catered to partner needs
• Attending industry events and engaging in networking opportunities to strengthen relationships and stay connected with our key partners
• Ensure the supplier has a clear understanding of Hotelbeds and its possibilities (Marketing packages, Markets and clients promotions, tools and new processes) that optimize the income of each hotel.

Portfolio and performance management

• Monitoring the Performance and KPIs for each hotel and cluster, working closely with the Account Manager to ensure the right conditions are in place at all times
• Identify opportunities via comprehensive market trends analysis
• Understand and correlate commercial conditions with business impact (increase in conversion rates)
• Assist in regular performance reviews with the Account owner and line manager to identify areas of improvement and agree on strategic action plans

Contracting Quality optimization & Tactical opportunities materialization

• Understand your portfolio's potential and adapt the proposal to meet our partners' needs in a tactical and data-driven approach
• Identify the key elements to optimize within the overall contracting quality that will drive the increase in conversion rate and materialize the hotel’s or cluster potential
• Identify key tactical opportunities aligned to the partner’s strategy (markets, lead times, volume growth in certain customer segments, etc.)
• Focus on strategic inventory management (availability in key periods and the right rate at the right time for the right customer)
• Maintain the competitive advantage in the marketplace (agreed differentiation or parity against competitors, as well as hotel’s competitive position)
• Propose and negotiate with key partners the participation in regional and global campaigns
• Optimize distribution and market exposure
• Work closely with the account manager towards mutual goals and objectives
• Work closely with the Direct channel specialists team to optimize existing deals (if needed)
• Maintain a close relationship with other Account Optimization Managers to foster collaboration and best practice sharing
• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimization, competitiveness, etc.)

Digital & Self-set approach

• Ensure partners have a clear understanding of our digital campaigns with insights and recommendations as well as the partner portal capabilities to incentivize proactive interactions by the partners and become more efficient
• Support partners with training and guidance on the best approach towards the actions recommended from the digital campaigns and the options available in the partner portal for self-set
• Work closely with partners on the ChM mapping combined with hotel portal to cover all their needs and increase their active interaction with our tools

Experience:

• Few years of experience in commercial roles with direct contact with customers
• Previous experience in negotiation with customers
• Excellent in spoken and written English
• Account Optimization

Qualifications:

• Excellent communication skills, in the local language and English
• Excellent interpersonal skills and strong cultural versatility and empathy
• Passionate about customer satisfaction, with a personal commitment to organizational excellence

High values and high standards of personal integrity.

You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

Company Industry:

• IT - Software Services

Department / Functional Area:

• Accounts
• Taxation
• Audit
• Company Secretary

Keywords:

• Account Optimization Manager