Account Manager

We are looking for a qualified Account Manager to manage clients’ accounts and act as a link between them and our agency. You will be the key contact for your assigned clients. Your work will be essential to preserve client satisfaction by identifying their needs and addressing them with fruitful advice and services. The Account Manager will assist in all aspects of client communication, campaign oversight, and account growth, including onboarding, strategy, planning, organization, analysis, and new opportunities. This individual will be responsible for coordination between internal and external teams for successful execution.

Responsibilities include:

• Managing end-to-end relationship and performance for key accounts
• Developing and maintaining relationships with key client stakeholders
• Identifying cross and up-sell opportunities, through consensus building, participation in client-side activities, and active negotiation
• Maintaining the economic health and profitability of the account, including approving invoices and developing budgets, proposals, estimates, and statements of work (SOW)
• Working with the internal team to ensure the day-to-day execution of client strategy and roadmap to execute results-driven campaigns across all channels from inception to completion
• Exhibiting a restless interest in advancing the success of our clients and the agency
• Owning and driving client’s key initiatives through a project roadmap, helping clients discover marketing needs and opportunities, and ensuring effective execution on time and budget
• Participating and actively supporting proactive strategic thought-leadership across the integrated marketing mix; effectively applying and integrating strategy into agency/client processes
• Leading the development of pitches, capabilities presentations, strategic and tactical ideas, and written proposals
• Efficiently managing agency capabilities to maximize productivity and delivery
• Prioritizing work and managing resources to consistently achieve goals
• Providing leadership and communicating strategic and tactical initiatives to members of internal and external teams
• Supporting internal and external teams with additional client work and new business activities, delivering and managing the provision of research and insight across relevant markets, competitors, and consumers
• Putting the market situation, consumer, and brand promise at the heart of our strategies and plans
• Evaluating and reporting the effectiveness of the work
• Maintaining proper documentation and asset management and handovers
• Maintaining the financial process and standards and ensuring monthly billing and account expenditure follows cash flow forecasts and budget plans
• Identifying revenue opportunities and account development initiatives
• Continuing to assist in knowledge sharing through internal communication events, training, and other written materials
• Curating knowledge of the media landscape to contextualize advertising efforts
• Ensuring all account activities (timesheets, deliverables, documents, etc.) are submitted, documented, reported, and archived through agency systems
• Testing and QA - Reviewing all internal client proofs to ensure brand guidelines application error-free and content and goals are consistent and met
• Other responsibilities as assigned

Minimum Requirements:

• Proven work experience in the advertising industry, creative agencies with track records of achievements
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong Arabic & English verbal and written communication skills
• Up to date on industry best practices, new trends, and benchmarks
• Digital savvy
• Passionate for creative innovation and ability to work effectively with the creative team
• Ability to inspire the creative process
• Professional software skills in: Mac OS, Windows OS, Microsoft Office, Email Communication, Project Management systems

We are dedicated to providing fast, thoughtful, and high-touch interactions. We hold ourselves to exceptionally high standards and strive for incredible attention to detail, empathy, and fast turnaround times. We love what we do and enjoy doing it. We provide on-job training, international training opportunities, top-notch talent teams, and a creative work environment to help everyone reach their potential and grow within UBRAND.

Advertising never stands still…we’re fast-paced! Tired of watching the clock and dreading your long days? Join a team that doesn't sit still. Our days are action-packed and you'll always be growing and learning. It’s an opportunity to become an integral part of our creative squad.

UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.