Account Manager

Job ID: 13835

Sector:

StaffCo

Location: NEOM, Saudi Arabia

COMPANY OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues, and tourist destinations. As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses, and reinventing environmental conservation. As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

ROLE OVERVIEW
The Account Manager is responsible for building and maintaining strong relationships with clients, ensuring that their staffing needs are met efficiently and effectively. This role demands strategic thinking and excellent communication skills to manage the end-to-end account management process, from initial client onboarding to ongoing support and service delivery.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Client Relationship Management

• Serve as the primary point of contact for assigned StaffCo client accounts, ensuring a deep understanding of their staffing needs and business objectives.
• Build and maintain strong, long-lasting client relationships through regular communication, meetings, and feedback sessions.
• Proactively identify opportunities to enhance client satisfaction and address any issues or concerns promptly.

Account Management

• Oversee the entire lifecycle of StaffCo client accounts, including onboarding, service delivery, and ongoing support.
• Develop and execute account plans to meet or exceed client expectations and achieve business objectives.
• Coordinate with internal teams, including recruitment, HR, and operations, to ensure the timely and successful delivery of staffing solutions.

Service Delivery

• Monitor and report on StaffCo account performance, including key metrics such as placement success rates, client satisfaction, and service delivery timelines.
• Ensure all contractual obligations and service level agreements (SLAs) are met.

Business Development

• Identify opportunities to expand services within existing accounts, including cross-selling and upselling additional staffing solutions.
• Collaborate with the sales and marketing teams to develop proposals and presentations for potential new business opportunities.

Issue Resolution

• Act as a liaison between clients and internal teams to resolve any issues or challenges during the service delivery process.
• Escalate issues as necessary to ensure a swift and satisfactory resolution.

Reporting and Documentation

• Maintain accurate and up-to-date records of StaffCo client interactions, account status, and service delivery metrics.
• Prepare regular reports for clients and internal stakeholders on account performance and service delivery outcomes.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills, and Experience

• Proven experience in account management, client services, or a related role, preferably within the staffing or recruitment industry.
• Experience managing large client accounts or working with high-profile clients is preferred.
• Strong understanding of staffing and recruitment processes, along with knowledge of labor laws and regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction.
• Strong problem-solving skills with a strategic mindset.

Qualifications

• Bachelor’s degree in Business, Management, Human Resources, or relevant experience in lieu of degree.

NEOM is committed to attracting and retaining the highest caliber of employees to support NEOM’s vision, mission and strategy. NEOM sources the best candidates based on fit for the role and searches local and global markets to identify talent.

NEOM is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to gender, disability, age, or any other form of discrimination/other characteristic protected by applicable local laws, regulations and ordinances.

As part of our recruitment process, NEOM will undertake reference checks to confirm suitability for the role. All offers of employment are subject to references, evidence of all qualifications and awards, and other background checks being satisfactorily completed. Additionally, all offers are subject to the candidate being able to successfully obtain a work visa to enter and work in the Kingdom of Saudi Arabia.

This job description is not an exhaustive list of duties and responsibilities. The employee may be required to perform additional job-related tasks and duties as assigned. To meet NEOM’s objectives and business needs, the work location is subject to change.