Account Executive - Services

Account Executive - Services

Location: Riyadh, Saudi Arabia

Area of Interest: Sales - Services, Solutions, Customer Success

Job Type: Professional

Technology Interest: Services & Software

Job Id: 1438020

What You’ll Do

The Services Sales Specialist is responsible for selling the entire Customer Experience Services portfolio to our Major Accounts in Saudi Arabia based in Riyadh either via Cisco’s channel partners or by directly leading and developing accounts, improving Cisco’s turnover and increasing customer success. You are also expected to hit personal and team targets and contribute to the overall profitability, success, and positive image of Cisco in the marketplace.

Scope of responsibilities assigned to the position:

1. Developing and executing services sales strategy for assigned customer(s)
2. Driving sales of new services within customers, driving programs, service product launches, and best-practices; liaising with management on clients' side
3. Forecasting and reporting the business, building the pipeline for the future
4. Publishing service responses for Request for Proposals (RFP) and new service bids or proposals
5. Close cooperation as part of the account team(s) and with other departments both at internal market and abroad (technical department, marketing department, “vertical teams”)
6. Cooperation with Cisco Partners
7. Ensure that customer support is being addressed as per the agreed upon Service Level and ensure that all required teams are aligned to reach and maintain customer satisfaction.

Who You Are

Minimum Skills

1. 3+ years of professional experience in value-based sales positions in the Internet, Communication, Technology (ICT) sector, preferably in a modern international environment
2. Strong experience and understanding of the specificity of the service, consulting, and advisory services sale
3. Proven experience in direct and indirect selling to the most strategic accounts
4. Fluency in Arabic and English

Desired Skills

1. Self-starter and strong closer personality with multi-tasking ability
2. Outstanding communication skills, independence, self-motivation
3. Experience in Operation & Maintenance (O&M) contracts/projects
4. Good understanding of the enterprise sector procurement process and buying cycle

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it). Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.